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Your staff is good, but everyone can learn from the best. At Service Setter, we believe in the importance of sharing knowledge, which is why we offer built-in call coaching. This call coaching piece offers quality feedback, identifies where opportunities are being lost, and provides the necessary tools for your staff to Own the Phone.
While you may be getting a lot of phone calls, you could be struggling to book appointments.
Our expert call coaching specialists critique, score, and coach on several areas from each call—everything from how the staff member answered the call, to how well they handled tough questions, all the way down to how the call ended.
Don't let poor phone skills cost you appointments. Call us today to implement call coaching for your staff.