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The calls coming into your business are only half of the conversation. Our proprietary hosted outbound call tracking will help keep your staff accountable. We can track and record all of your outbound phone calls without the hassle of adding hardware to your phone.
Recording outbound calls gives you the ability to coach, improve phone skills and create and maintain phone standards for service calls.
Which is more important: the number of times your agents dialed, or the number of customers getting off the phone and walking through your doors? Measure the metrics that matter and know for certain with Outbound Call Tracking.