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Recorded Outbound
Call Tracking
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Recorded Outbound Call Tracking
The calls coming into your business are only half of the conversation. Our proprietary hosted outbound call tracking will help keep your staff accountable. We can track and record all of your outbound phone calls without the hassle of adding hardware to your phone.
Recording outbound calls gives you the ability to coach, improve phone skills and create and maintain phone standards for service calls.
In-depth call insight for higher lead conversion rates:
- Understand full details of live conversations to understand customer needs and customize their conversion path.
- Receive agent-specific summary reports to see who is performing the best and who needs help.
- Filter calls by agent to add valuable coaching on an individual basis.
- Measure how many customers call you back and who still needs a reachout.
- Share audio recordings with your team to give detailed feedback on particular calls.
- Know why the purpose of every outbound call and whether any appointments were booked.
Which is more important: the number of times your agents dialed, or the number of customers getting off the phone and walking through your doors? Measure the metrics that matter and know for certain with Outbound Call Tracking.
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