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Not every call should be counted as equal. Your service center wants to drive quality leads, but unfortunately, you don't have time to listen to every single call. Having a machine listen to your calls will lead to mistakes — things like dialect, phrases or missing keywords will easily trip it up.
Even if a noisy cell phone call could be properly transcribed, a spoken conversation has too many variants to be properly categorized. Customers rarely say, "I would like to make an appointment." Instead you get, "YeahItellyouwhat I'll drop on by later this week." What you know to be a successfully booked appointment does not register to a rigid machine.
That's why we designed a call categorization system combining an automated call tagging process with human decision makers to tell you exactly what is happening on every call.
Our proprietary Humanatic call categorization team will review every single inbound and outbound service call. Among the 50,000+ registered call reviewers, your calls will be thoroughly checked to ensure accuracy and fine-tuned reporting.
Humanatic highlights the metrics necessary for your service center to drive more intelligent marketing decisions and increase conversion rates on the phone. Our agents can determine and report on if the call was a new service opportunity, if a qualified agent answered the phone, if the appointment was booked and much more.
Discover the true capacity of human-reviewed call tracking. Own the Phone with Humanatic today.