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About Service Setter

Service Setter is the only call tracking solution that actually helps service centers book more appointments by identifying missed opportunities and making staff members better on the phone.

Our unique solution tracks and records every call that comes into your service department or service center. Our proprietary human review team then immediately monitors those calls to see how the call was actually handled, summarizes and reports how the call went. How quickly did the call get connected with someone who could help them? Was the call an appointment opportunity? Did the team member ask for the appointment? Were they successful in getting it?

Service Setter takes all of this great data and does 2 things:

  1. We identify missed opportunities. When someone calls your service center and is not invited in for an appointment, we'll notify the right person so they can salvage that opportunity.
  2. We create reports that drive action with simple, relevant data and comparisons that let you see how well you are performing on the phone and identify the marketing channels that are driving the best leads.

Service Setter is a complete call tracking solution that includes:

  • Inbound Call Tracking
  • Recorded Outbound Call Tracking
  • Keyword Level Website Call Tracking
  • Missed Opportunity Alerts
  • Call Categorization
  • Call Coaching
  • Bridge Routing, Scheduling, Whispers and more . . .

If you're looking to get more customers into your store without increasing your advertising budget, give us a call to hear how or request a free demo today.