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It's simple. Dynamic Call Routing connects each phone call to the right person at the right time, accounting for factors like time of day, day of week, caller interest, caller location, and many more.
We were the first to create this sort of technology, which came to be in response to automotive dealers who were frustrated with listing multiple phone numbers on their websites. They also couldn't always rely on their receptionist during high call volume times of the day. Our goal was simple: Get customers to the right person as quickly as possible, with a single number.
Hosted IVRs are one of the tools used in dynamic call routing. An IVR, or Interactive voice response, is a fancy way to say phone bridges or phone trees. It sounds complicated, but essentially it gets the caller connected to the right person sooner. We looked at the comparison of connection time, percentage of callers who hung up on hold, and the percentage of calls answered for those using an IVR, versus those that did not. We found that calls coming into businesses with IVRs in use are, on average, connected sooner than those without IVRs.
Forget unnecessary hold times. Deliver a better customer experience and save more opportunities by quickly driving callers to the right people.